RETURN & REFUND POLICY

Getting your car inspected before you buy it should feel completely safe — no hidden fees, no fine print working against you, and no guessing about what happens if something doesn’t go to plan. This policy tells you exactly what to expect, in plain language, for every situation that can come up around your inspection.

In short: if we ever make a mistake, you get a full refund or a free reschedule — always. If a reschedule is needed for any other reason (the vehicle wasn’t there, the seller wouldn’t allow a test, you need to cancel late, or the weather gets in the way), a flat A$50 fee covers the visit. Cancel with a day’s notice and there’s never a fee at all.

1. HOW BOOKING WORKS

Every inspection is booked through our website. Once your payment goes through, you’ll get an instant confirmation email with your appointment date, time, location, and vehicle details — that’s your booking confirmation, and this policy applies from that moment on.

Your rights under Australian Consumer Law are always fully protected — nothing in this policy limits or replaces your consumer guarantees. This policy is built to meet or go beyond what the law requires, in language you can actually read and understand.

2. IF WE MAKE A MISTAKE, YOU’RE FULLY COVERED

If we’re the reason your inspection is missed, delayed by more than 30 minutes without notice, or can’t be completed — an inspector no-show, illness, equipment failure, a scheduling error on our end — you get a full refund or a free, priority-scheduled reschedule, whichever you’d prefer. No fee, no exceptions. When it’s our mistake, it’s on us, every time.

3. THE A$50 RESCHEDULING FEE

Sending an inspector out takes real time and travel, so when a visit doesn’t go ahead for a reason that isn’t our mistake, a flat A$50 fee applies to cover that trip. It’s a simple, consistent fee that covers situations like:

• The vehicle isn’t available when our inspector arrives — the seller isn’t there, or the vehicle has been sold or moved.
• The seller doesn’t allow part of the inspection (a test drive, paint thickness check, or diagnostic scan) — we’ll still deliver your report noting what was skipped, and you can book a follow-up visit to finish it.
• You cancel with less than 24 hours’ notice, or aren’t available at the scheduled time.
• Weather, or an unsafe or inaccessible location, means the inspection can’t go ahead safely.

The A$50 covers the visit itself, and that’s the only fee — there’s no extra charge for the inspection when it goes ahead. Once it’s paid, we’ll contact the seller to arrange a new date, time, and location, and carry out your inspection then at no additional cost.

4. CANCELLING AHEAD OF TIME IS ALWAYS FREE

Give us at least 24 hours’ notice and you’ll get a full refund — no fee, no conditions. And if you accidentally book twice for the same inspection, we’ll refund the additional booking in full.

5. QUESTIONS ABOUT YOUR REPORT

Our reports reflect what’s visible and testable at the time of the inspection. They’re designed to reduce your risk, not to guarantee how the vehicle performs later — and we can’t catch anything outside the inspection’s scope, or anything the seller actively hid from us.

If something about your report doesn’t feel right, let us know within 7 days of delivery. We’ll look into it and get back to you within 5 business days with a clear answer — that might mean a free re-inspection, a refund, or a straightforward explanation of what was and wasn’t covered.

6. PREPAID INSPECTION PACKAGES

If you’ve purchased a multi-inspection package, your credits are valid for 12 months and can be transferred to a different vehicle or a different person any time, free of charge. Package credits aren’t refunded for cash, but they never expire without warning — we’ll always let you know well before your 12 months are up.

7. PAYMENT ISSUES

If a charge doesn’t look right, email us before contacting your bank or card provider — most issues are sorted out directly within 48 hours. Raising a concern with us first is never treated as a problem on your end, whatever the outcome.

8. GETTING A REFUND OR RESCHEDULING

Email [email protected] with your booking details and what happened. We’ll reply within 1–3 business days, and resolve or refund within 5–7 business days. Refunds go back to your original payment method.

9. OUR STANDARD

We built this policy to be the highest standard you’ll find for vehicle inspections in the market — clear terms, fast resolutions, and nothing hidden in fine print to work against you. Book with Greasemonkey Inspectors knowing exactly where you stand, every step of the way.

10. QUICK REFERENCE

Here’s a fast summary of everything above:

Effective August 26, 2026